Frequently Asked Questions —
Property Management in Ontario
About Urban Property Masters
What is Urban Property Masters?
Urban Property Masters is a residential property management company serving landlords and real estate investors across Ontario. We handle the full day-to-day operation of rental properties — tenant placement, rent collection, maintenance coordination, and Landlord and Tenant Board (LTB) matters — as the property management arm of SAMARA Capital Group. Because we own and operate rental properties ourselves, we manage every property the way we'd manage our own.
What areas in Ontario does Urban Property Masters serve?
Urban Property Masters manages residential rental properties across South Ontario, including Kitchener–Waterloo, the Greater Toronto Area (GTA), Hamilton, Niagara, London, and Grey County / Owen Sound. If your rental property is in one of these regions, we can most likely help — contact us and we'll confirm coverage for your specific location.
What makes Urban Property Masters different from other property management companies?
The biggest difference is that we're landlords too. Urban Property Masters is run by active property owners and investors, so we understand the financial and legal realities of ownership firsthand — vacancy costs, cash flow, problem tenants, and LTB hearings. Rather than treating your property as just another file, we manage it with an owner's mindset: protecting your investment and your bottom line.
What types of properties does Urban Property Masters manage?
We manage residential rental properties in Ontario, from single-unit rentals and small multiplexes to larger multi-residential apartment buildings. Every property we manage is a standard residential tenancy governed by Ontario's Residential Tenancies Act (RTA).
Services
What does a property management company do?
A property management company runs the day-to-day operation of a rental property so the owner doesn't have to. With Urban Property Masters, that includes advertising vacancies and screening tenants, preparing leases, collecting rent, coordinating maintenance and repairs, handling tenant communications and notices, and managing Landlord and Tenant Board matters when they arise. In short, we take on the operational and legal workload of being a landlord.
How do you find and screen tenants?
We advertise your vacancy, respond to inquiries, show the unit, and screen applicants — reviewing income, employment, credit, and rental history to place reliable tenants. Tenant selection is one of the biggest risks in owning a rental, so we take screening seriously to reduce vacancy while protecting you from the cost and stress of a problem tenancy.
How do you handle rent collection and unpaid rent?
We handle rent collection and follow up promptly on any late or missed payments. If rent goes unpaid, we act quickly — serving the appropriate notice (such as an N4 for non-payment of rent) and, if it isn't resolved, filing with the Landlord and Tenant Board to protect your income. Staying on top of arrears early is one of the most valuable things a property manager does.
Do you coordinate maintenance and repairs?
Yes. We receive and triage maintenance requests, coordinate trusted contractors and trades, and keep repairs moving so small issues don't turn into expensive ones. Owners are kept informed and we work within agreed spending limits, so there are no surprises. Well-maintained properties keep good tenants longer and protect your asset's value.
How will I know what's happening with my property?
Owners receive regular updates and financial statements, so you always know how your property is performing. We track rent, expenses, and maintenance activity, and we're reachable whenever you have questions. You stay informed and in control without handling the day-to-day yourself.
Fees & Value
How much does property management cost in Ontario?
Residential property management in Ontario is usually priced as a percentage of the monthly rent collected, plus a one-time leasing fee when a new tenant is placed. Because pricing depends on the property, location, and number of units, we provide a custom quote — contact us for exact numbers on your property.
Are there any hidden fees?
No. We keep pricing transparent and straightforward, so you'll know your management fee and any placement or service fees up front, before you sign. If a cost isn't set out in your management agreement, you won't be charged for it.
Is hiring a property manager worth it?
For most owners, yes — especially if you value your time or would rather not deal with tenant issues, maintenance calls, and Landlord and Tenant Board paperwork. A good property manager reduces vacancy, places stronger tenants, keeps rent flowing, and handles legal notices correctly, which often offsets the management fee. It's particularly worthwhile if you own multiple units, live far from your property, or have been through a difficult tenancy before.
Legal & the Landlord and Tenant Board (LTB)
Do you handle Landlord and Tenant Board (LTB) matters and evictions?
We don't represent owners at the Landlord and Tenant Board ourselves — that's the role of a licensed paralegal. What Urban Property Masters does is the groundwork that makes a case winnable: serving proper notices (such as N4, N5, N8, and N12 forms), documenting incidents correctly, and building a complete evidence file and paper trail. We then hand that package to your paralegal so they can take the matter to the LTB efficiently. Because we manage our own portfolio and deal with these situations regularly, we know exactly what documentation the Board expects.
What happens if a tenant stops paying rent or breaks the lease?
If a tenant stops paying rent, we move quickly — serving an N4 notice and staying on top of the situation. If it isn't resolved, we prepare the full file and evidence so your paralegal can file an L1 application with the Landlord and Tenant Board. For other serious issues such as property damage, disturbing other tenants, or unauthorized occupants, we serve the appropriate notice (such as an N5) and build the documentation the case needs. Acting promptly and documenting properly from day one is what protects your rental income and your property.
Getting Started
How do I get started with Urban Property Masters?
Getting started is simple: reach out through our contact page or email [email protected], and we'll set up a conversation about your property and your goals. We'll review the property, explain how we'd manage it, and provide a custom quote. From there we handle onboarding — taking over tenant communications, records, and day-to-day operations.
Can I switch to Urban Property Masters from another property manager or from self-managing?
Yes. You can switch to Urban Property Masters from another property manager or from self-management, and we'll help coordinate the transition — gathering leases, tenant records, and financials, and stepping in on tenant communications so the handover is smooth. Most owners are surprised how straightforward the switch is.
Do I need a minimum number of units to work with you?
No strict minimum — we work with owners of everything from a single rental unit to larger multi-building portfolios. What matters most is that your property is a residential rental located in one of our Ontario service areas.
For Renters & Tenants
How do I find and apply for a rental with Urban Property Masters?
You can view current availability on our Rentals page and apply online through the application link for the unit you're interested in. If nothing fits your timeline, you can join the waitlist for that unit type and we'll reach out when something opens up. Applications are reviewed on factors such as income, employment, and rental history.
How do I submit a maintenance request as a tenant?
Current tenants can submit maintenance requests through tenant portal or phone number provided with your tenancy documents. For urgent issues that affect safety, follow the emergency instructions provided in your tenancy documents. We triage every request and coordinate repairs as quickly as possible.
How do I pay rent or join a waitlist?
Accepted rent payment methods are set out in your lease (such as pre-authorized debit, e-transfer, cheques). If you're not yet a tenant and the unit you want isn't currently available, you can join the waitlist from our Rentals page and we'll notify you when a matching unit opens up.
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Serving residential property owners and tenants across Ontario — Kitchener/Waterloo, Niagara, Hamilton, the GTA, London, and Grey County / Owen Sound.
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